Innovation at a Coffeshop


Having a simple breakfast of coffee, toast and soft-boiled eggs in a small coffee shop in Johor Baru town turned out to be an interesting learning experience.

First, the few young men in polo-tee with shop logo and jeans (like a uniform) were deployed to take orders, serve or clear the tables. Then a lady armed with a tablet comes around to collect payment at the tables when the food was served.

At my table, the lady with a tablet (i think it’s a mobile cashier) came by casually and tells me the price for my food and I paid her and she gave me the change and swiftly whipped out a marker pen and made a squiggle on the table top near my food (evidence in the photo – green markings near the coffee cup on the table.

As soon as I finished my food and drink, the young man came and cleared the table and wiped it clean including the markings made (must be a white board marker).

Such clockwork efficiency and brilliance. We can surely learn a thing or two from this thriving, team based F&B outlet. It doesn’t look pretty, posh or in an air-conditioned place but its service and operations model surpassed some restaurants or cafes I have been.


About Learning

This is my first blog under this category and I decided to use this personal blogsite to let people discover more about learning as it is my role as an Instructional Designer to do so. They just need to click on this learning tab to find out more (if they stray to the other tabs, it’s fine since this blog is open to public).

Learning is personal as each of us are different and we learn in our own ways. This is because learning is a choice we make everyday to absorb, believe or pursue something in our lives.

As instructional designers today, we are constantly unlocking the mystery of how people learn. There are several reasons for this situation and I will share two:

  1. The advent of the internet was a turning point towards something unprecedented and has impacted almost everything with society at a global scale, information became thoroughly accessible.
  2. In recent years, the influences of the social media and mobile technology have shaped new generation learners in a way far different from what we thought we know.

What does this mean for us instructional designers?

A more challenging learning environment and a more exciting one too. This would mean the learning will never stop (keeps evolving) when it comes to designing materials that will help people learn effectively and the learners will stand to gain even more than ever before.

It is all about the learners!

Calling Uncle Bob

Have you ever faced a difficult situation when you had to choose between sorting it out yourself, or asking someone else for an easy fix? What did you choose — and would you make the same choice today?

As a young child, I was left much on my own to play with the neighborhood children unsupervised as both my parents were working and the only other pair of eyes to watch over me was my grandmother who had more she could handle with the household chores and daily lottery.

This made me realised that Uncle Bob don’t exist in my life. Started work at 17 and till now, Uncle Bob could be me 😐. People have often asked me about problems to solve or to share about. In other words, I became the goto person for an easy fix much to my detriment. I have failed to see that I made these people dependent on me and even lazy to learn or fix it themselves. This was not good both ways.

So I shall stop fishing for other people to feed them for a day. I shall teach them to fish or else… They will starve or I will burnout.

Calling Uncle Bob – DP